Frequently Asked Questions
Trade Only
Q: Do you sell to individual hobbyists or retail customers?
A: Aqua Marindo exports exclusively to licensed importers(can be local fish stores(LFS), wholesalers, and transhippers partners. We do not sell directly to retail customers or home hobbyists.
Q: How does one pay for the shipment?
A: All orders are provided with a proforma invoice, which will need to be paid 100% in advance as per our terms and conditions. We accept international bank transfer / wire to our USD bank account in BCA Bank in Indonesia. We do not accept credit card or crypto currency payments.
Products & Availability
Q: What types of fish and corals do you supply?
A: We supply an extensive selection of freshwater and marine ornamental fish, along with hard and soft corals, anemones, shrimps, snails, and other invertebrates commonly traded in the ornamental fish industry.
All species are carefully selected for color, health, and adaptability to export conditions, and are sourced from sustainable collectors and trusted aquaculture facilities throughout Indonesia.
Our stock ranges from popular aquarium species to rare and specialty varieties, all prepared under strict handling and quarantine standards to ensure they arrive in excellent condition.
Q: Can you accommodate seasonal or limited-availability species?
A: Yes — we specialize in sourcing both common and rare species. Seasonal availability may affect certain species, so we recommend contacting our sales team in advance to plan and reserve stock.
Q: What is your minimum order quantity (MOQ)?
A: Generally it will be 10 boxes as per our Terms and Conditions. We also understand that sometimes hard for new customers or importers to do that number, so on occasion we have shipped a smaller number of boxes for a shipment in the past. 100 kilograms in freight is probably a good amount to aim for, as anything lower the freight is very expensive. Contact us through Whatsapp or email if you have concerns.
Health & Quality
Q: How do you ensure the health and quality of your fish and corals?
A: Every shipment is carefully quarantined and inspected. Fish are monitored for stress and disease, and corals are packed carefully to prevent damage. We develop and keep on improving our quarantine and packing methods by learning from industry experts and also from our trusted customers around the world on how to best prepare the livestock for export.
Q: How do you handle disease prevention and biosecurity?
A: Our facilities maintain strict biosecurity measures, and all fish are quarantined and certified disease-free prior to export. Health Certificates that are approved by the Indonesian Quarantine department can be produced when required and included with each shipment.
Q: What water conditions do your fish come from, and how should I acclimate them?
A: Fish are sourced from well-maintained freshwater and marine environments. We always provide our water parameters for each of the type of livestock and also with the marines and corals will have different parameters that we pack them in. This may range from
Temperature, pH, TDS, DO, Nitrate > for Freshwater
Temperature, Salinity, pH, DO, Nitrate, Mg, dKh, Po4 > for Marines &Corals
Shipping & Logistics
Q: How are the fish and corals packed for shipping?
A: We use industry-standard export packing methods. Over the years we have learned to develop our own while continuing to improve it every year by the feedback of our customers.
Most fresh water and marine fish will be packed with specially prepared water with chemicals that removes chlorine, chloramine, and ammonia. It also detoxifies nitrite and nitrate. At times we would also add in Indian Almond leaves (Ketapang) and or other medications that will help the fish arrives in a healthy condition at our customers’ side.
Q: Which city and countries have you exported to?
A: We export worldwide, including Europe, North America, Asia, and Oceania.
Some of the cities and countries that we have shipped to over the last 25+ years are as follows:
Melbourne, Sydney, Brisbane, Adelaide, Perth - Australia; Tokyo, Osaka - Japan; Los Angeles, Washington DC, New York - USA; Vancouver, Montreal - Canada; Rome, Milan - Italy; Manchester, London - UK; Frankfurt - Germany; Warsaw - Poland; Madrid, Barcelona - Spain; Paris - France; Gothenburg - Sweden; Porto - Portugal; Bucharest - Romania; Prague - Czech Republic; Kyiv - Ukraine; Sofia - Bulgaria; Valetta - Malta; Dubai - UAE; Buenos Aires - Argentina; Sao Paolo - Brazil; Baghdad - Iraq; Tehran - Iran; Cairo - Egypt; Tel Aviv - Israel; Nicosia - Cyprus; Yerevan - Armenia; Lima - Peru; Bandar Sri Begawan - Brunei Darussalam; Auckland - New Zealand; Taipei, Taiwan; Hongkong - China.
Q: What are the shipping lead times?
A: Lead times depend on species, order size, and destination. Typically, small to medium shipments can be prepared within 5–10 business days, while larger or specialized orders may require longer.
Orders for marine fish and corals will take more time as most marine fish are wild caught, while the corals will need to arrange for CITES application which may take up to 2 weeks to apply.
Exact timelines are to be confirmed when orders are placed.
Support & Documentation
Q: Do you provide documentation for customs and import regulations?
A: Yes — all shipments include Air Way Bill (AWB), Invoice, Packing List, Health Certificate (HC) Certificate of Origin (COO), and REX Number and CITES documentation when required. We assist trade partners with additional paperwork to ensure smooth customs clearance, just let us know what you need us to prepare and we’ll try our best to accommodate it.
Q: How can I get a quote or place an order?
A: Please start by filling in your company details in our contact form. Then our team shall send you our terms and conditions and once agreed we can share our stocklist. You can then fill in the order in the excel stocklist, which we then make a proforma invoice with all the livestock costs and also additional costs such as handling charge, packing charge, freight charge etc.