TERMS & CONDITIONS

1. How to Order

Ordering wholesale ornamental fish from us takes six simple steps, from your first inquiry to the shipping documents.

  1. STEP 1

    Submit an Inquiry

    Customer send inquiry, and we will send you the stock list.

  2. STEP 2

    Proforma Invoice

    We check fish availability and prepare a Proforma Invoice with a full cost breakdown, including fish, freight, packing, and shipping. The invoice will be sent within 24 hours of receiving your inquiry.

  3. STEP 3

    Payment in Advance

    Once the order is confirmed, payment must be made in advance by bank wire transfer to our company account.

  4. STEP 4

    Shipment Preparation

    Once payment is received, we prepare the export documents, book airline space, and place the fish under quarantine for shipment.

  5. STEP 5

    Packing & Shipment

    We pack the fish and send them to the airline as scheduled.

  6. STEP 6

    Shipping Documents

    We email the shipping documents and final invoice to the customer.

2. Wholesale Volume Discounts

Save up to 25% off on volume orders.

Full discount tiers are shared in your stock list and proforma invoice. Send us an inquiry to receive them.

  • Coral Ratio Requirement: Hard coral orders require a minimum 1:1 ratio with Soft Corals (e.g., 300 pcs Hard = min. 300 pcs Soft).

3. Packaging Standards

  • Packaging Standard: double plastic bags + insulated polystyrene export box + corrugated outer carton.
  • Freshwater Fish: ~13–15 kgs (Small Box, 4 bags) | ~20–25 kgs (Large Box, 6 bags).
  • Marine Fish: ~15–17 kgs (Standard Box) | ~35–40 kgs (Special Long-Transit Box).
  • Corals & Invertebrates: ~15–25 kgs per box (depending on species and water volume).
  • Cargo Space Cancellation: Must be submitted at least 24 hours prior to departure to prevent airline charges.

4. Death On Arrival (D.O.A.) Policy

  • Strict 24-Hour Window: D.O.A. must be reported within 24 hours after flight arrival with clear photos of unopened, clipped bags.
  • Credit Qualification: In general, no credit for minor mortality. Credit is considered when D.O.A. exceeds 5% of total F.O.B. value.
  • Settlement: Approved credits or D.O.A fish will deducted to the next invoice.

5. Accompanying Export Documents

  • Certificate of Origin (C.O.O.)
  • Veterinary Health Certificate (H.C.)
  • CITES & Traceability Permits (Corals)
  • Commercial Invoice & Packing List
  • Master Airway Bill (AWB)

Please let us know about the document requirements, weather conditions and any other requests.

Need Detailed Packing Specs or Flight Quotes?

Contact our export desk to discuss freight allocations, current CITES quotas, and weekly availability.

Apply for Wholesale Account →